Introduction to the Citizens’ Charter Vulnerable Groups Division:
The Vulnerable Groups Division (VGD) will initially focus on returning, displaced and nomadic communities, but will also have the mandate for other groups, including the ultra-poor and disabled. The Citizens’ Charter commits to deliver services to all citizens, so any initiatives in support of vulnerable groups will be provided in a way to benefit all members of the community.
Close to 6 million people have returned to Afghanistan since 2002. One million new returnees are anticipated in 2016, which will result in a significant increase in demand for services and the possibility of conflict over limited resources.
Although the majority of returnees will settle in urban centres, there are still sufficient numbers arriving in rural areas that require reintegration support. It is important that the service delivery through the Citizens’ Charter reaches all residents in rural areas.
There are varying levels of vulnerability across these categories. Refugees returning from Pakistan might have economic resources, but they do not have the social networks and family support structures. Those displaced from remote areas for economic reasons tend to be the poorest and most vulnerable.
The VGD will be divided at the beginning into 4 specific Units to address the different categories of return and displacement:
Internally Displaced Persons – including those displaced by conflict and those for economic reasons
Kuchis – the sedentary and semi-nomadic
The ultra-poor, female-headed households & disabled
The VGD will be responsible for the following functions:
Information – consolidation of the information collected through the profiling exercises, identifying the numbers of returnees/displaced/nomads, geographical locations and concentration. This information will also include some detail on their economic status, ton help target those most in need of support.
Integration & inclusion – ensuring the OM provisions on inclusion of returnees/displaced into CDCs are followed, together with their involvement in community decision making.
Livelihoods – exploring livelihoods and economic development opportunities for the community as a whole.
Linkages – ensuring coordination and collaboration across service delivery sectors and with other Government stakeholders involved in these areas.
Key Roles and Responsibilities of the Position
Lead the Vulnerable Groups Division for the Citizens’ Charter in accordance to the work plan and results framework for the Division.
Ensure close coordination with other participating ministries in the Citizens’ Charter, including the full and timely sharing of information; participation in inter-ministerial committees; ensuring good cross-ministerial working relationships, and participation in periodic joint reviews and evaluations.
Develop a strategy to address the needs of mobile populations in a more targeted way, within the Citizens’ Charter whole-community strategy. The strategy should define the strategic goals and policies to address the issues of chronic displacement and mobility within the broader framework of livelihoods and economic development opportunities.
Draft the ToR for the CDC returnee/resettled sub-committee and provide input on the training needs for this sub-committee.
Oversee the consolidation of data on Vulnerable Groups, received through community profiles, and its packaging into user-friendly information resources.
Lead the analysis of the data received to identify trends and patterns.
Provide timely updates to MRRD Senior Management and other Citizens’ Charter stakeholders, as requested, on the status of return and displacement.
Collaborate and coordinate with inter-ministerial stakeholders, including other Citizens’ Charter partners, the Ministry of Refugees and Repatriation, the Ministry of Borders and Tribal Affairs etc., to ensure a consolidated approach to the integration and delivery of services to those arriving into new communities and locations.
Provide input to the M&E Division on ways to collect information on the level of integration of new community members, their inclusion within Citizens’ Charter Program activities (including sub-committees and labour opportunities) and their access to Citizens’ Charter services.
Ensure the collection of information and analysis on the causes of return and sustainable return. Establish a consistent monitoring schedule for specific displacement, return and reintegration indicators – e.g. the number of displaced, returned and resettled families in CC communities; the number of individuals from these groups elected to the CDCs; the level of service delivery impact on the specific needs of IDPs, returnees and other vulnerable groups; the percentage of female CDC members from returned and resettled families etc.
Review the FP’s training guidelines/materials to check the inclusion of modules on the OM provisions for the inclusion of newcomers into the CDCs and their involvement in development planning and community decision making.
Provide support to the Grievance Handling Division with grievances related to a lack of access to shared resources, or inclusion for returnees/displaced and Kuchis in CC processes.
Guide and supervise all activities of the Division and periodically review the effectiveness of the VGD and remedial management action to improve effectiveness.
Refine and revise the work plan from time to time as necessary, based on internal evaluation of the work and impact of the division and feedback from the stakeholders.
Develop a tailored training plan with HRM&D for VGD staff.
Identify continuing professional development needs and opportunities for CC and FP staff, and CDC members, related to the needs of returning and resettled populations.